Phone System Training
You will find videos for the Mitel 6920 IP Phone, Mitel 6930 IP Phone and Voicemail for both phones. You can access your Online Video Training Portal by visiting the BSB Communications website. You will be prompted with a login page. Your credentials are as follows:
User Name: CCS
Remember, user names & passwords are case sensitive. You can copy and paste the credentials into the login forms.
When recording your outgoing voicemail, speak slowly and clearly. You may find it helpful to use a script, like the one below:
Hello. You've reached (name), (title) at (building). I'm currently unable to take your call. Please leave your name, phone number, and a brief message, and I will return your call as soon as possible. If you need immediate assistance, please call (main office/alternative phone number).