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Clarkston Community School District

Technology Troubleshooting Tips

Technology Troubleshooting Tips

Our district's distance learning and Clarkston Virtual platforms rely on high-speed internet connections at home in order for students to access class meetings and curriculum materials. If you are experiencing slow or dropped Internet coverage, here are some tips for improving your connection.

Poor Internet Connectivity?

    1. Click the bottom right corner of the Chrome OS desktop.
    2. Select the Settings icon.
    3. Click "About Chrome."
    4. Click Check for updates.
    5. To apply the update, click the arrow icon and select Restart to Update.
  • Turn off Wi-Fi on cell phones and other devices not in use.
  • Make sure no one is streaming movies (Netflix, Hulu, Disney+, etc.)
  • Make sure no one is gaming (Xbox, Playstation, etc.)
  • Make sure no one is streaming music (Pandora, etc.)
  • How Old is Your Wireless Router? It might be time to replace your router.
  • Where is your Wi-Fi router in relation to the student? If the router is in the basement or upstairs and student is on a middle level, you may need a WiFi range extender from your Internet Service Provider.
  • Elevate the router to the highest point possible, do not place on the ground or inside of a cabinet, instead set it on top of a desk or table
  • Do not place objects, especially metal objects, on top of or around the router that may block or obstruct the wireless signal
  • Avoid using your wireless devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones.
  • Keep other small electronic devices like phones and handheld gaming devices at least 3 feet away from the computer, Chromebook, or tablet you are trying to use to reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
  • Still stumped? Please call your Internet Service Provider for further troubleshooting or to improve Internet connectivity in your home.

Other Technology Issues?

Visit the Family Tech Support website or email your building IT:

  • Andersonville Elementary - aetech@clarkston.k12.mi.us
  • Bailey Lake Elementary - bletech@clarkston.k12.mi.us
  • Clarkston Elementary - cetech@clarkston.k12.mi.us
  • Independence Elementary - ietech@clarkston.k12.mi.us
  • Pine Knob Elementary - pketech@clarkston.k12.mi.us
  • North Sashabaw Elementary - nsetech@clarkston.k12.mi.us
  • Springfield Plains Elementary - spetech@clarkston.k12.mi.us
  • Sashabaw Middle School - smstech@clarkston.k12.mi.us
  • Clarkston Junior High - cjhtech@clarkston.k12.mi.us
  • Clarkston High School - chstech@clarkston.k12.mi.us
  • Renaissance High School - rhstech@clarkston.k12.mi.us

For device distribution information, please visit our 1:1 Technology website or call your building's main office during business hours.

About Clarkston Community Schools: Clarkston is a highly regarded school district with an enrollment of nearly 7,100 students. We have seven elementary schools (K-5), one middle school serving grades 6-7, one junior high for grades 8-9, and Clarkston High School, which serves students in grades 10-12. We also have an Early Childhood Center serving children ages 3-5, and an alternative high school/community education facility. Clarkston Community Schools students are well-prepared for a future that excites them, and believe that they can achieve their dreams. The mission of Clarkston Community Schools is to create a learning environment where students, staff, and families are challenged, healthy, engaged, safe, and supported.


Read more Clarkston Community Schools News at www.clarkston.k12.mi.us/news.