Questions
1)  How do I set up my voicemail box for the first time?
2)  Can I access my voicemail from outside the district?
3)  Can I access my voicmail from a different phone within the district?
4)  How do I change my normal voicemail greeting?
5)  How do I set my out-of-office greeting in the voicemail system?
6)  How do I cancel my out-of-office greeting?
7)  How do I transfer a call?
8)  Can I do a three way call?
9)  What's the difference between Hold and Park?
10)  How do I park a call?
11)  Can I bring in an answering machine from home?
12)  How do I forward my calls to another extension?
13)  Can I forward calls to an outside line or a cell phone?
 
Answers
1)  Q How do I set up my voicemail box for the first time?
A

The following steps will allow you to set up your voice mailbox from any phone. Read through and familiarize yourself with them before you try to set up your voicemail. 

It is important to listen carefully to the Automated Operator while going through these steps.

  • From an internal Fujitsu phone pick up the handset and dial 3636. From an outside phone dial 248-623-3636.

  • Listen carefully to what the operator has to say which will be one of two greetings depending on where you are calling from.

  • If the operator says " Please enter your security code...", press * then #

  • If the operator says "Thank you for calling...", press #

  • The operator will then ask you to enter your mailbox number. Your mailbox number is your 4 digit extension number.

  • After you enter your mailbox number the operator will ask you to enter your security code. Enter 0000 since you are setting up voicemail for the first time.

  • The operator will begin "As a new user..." and give you information about changing your security code.

  • You will be prompted to enter a new security code. BE SURE TO PICK A NUMBER YOU WILL REMEMBER!

  • Next the operator will ask you to say your name. (No greeting is made at this time). Press 2 to begin recording your name, say your name, then press 2 again to indicate you are finished.

  • Now comes the time to record your personal message. Remember to indicate who you are so that the caller leaving the message knows that they have the right mailbox. A sample greeting might start out like:

" You have reached the voicemail box of Susan Doe. I am unable to take your call right now, but if you leave your name, number and a brief message, I will call you back as soon as possible. Thank you."

  • The operator will walk you through the rest at this point.

  • When you are finished, press * until the operator says, "Thank you for calling." Then hang up.

2)  Q Can I access my voicemail from outside the district?
A
Yes. To access your voicemail from outside the district dial 248-623-3636. When the automated attendant answers press the # key. When prompted enter your mailbox number then proceed as normal.
3)  Q Can I access my voicmail from a different phone within the district?
A
Yes. To access your voicemail from another station inside the district dial 3636. When the automated attendant answers listen to what she says. If she says "Please enter your security code," press * then #. If she says, "Thank you for calling...," press #. When prompted enter your mailbox number and proceed as normal.
4)  Q How do I change my normal voicemail greeting?
A
To change the personal greeting on your voice mail system do the following:

  • Access the voice mail system. (as described in the previous Q/A.)
  • When the operator begins to tell you about your message options ("you have X new messages and X saved messages.") press 3 to enter phone manager
  • Press 1 to access personal options
  • Press 3 to record a personal greeting.
  • Press 2 to record your normal greeting. 
You will then hear what your current greeting is and be given options
    Press 2 to record a new personal greeting.
  • Follow the directions to record and save your personal greeting.
5)  Q How do I set my out-of-office greeting in the voicemail system?
A

Setting an out-of-office greeting involves two basic steps: recording the greeting and setting/activating the greeting. This way you can pre-record the greeting then activate it right before you leave.

To record an out of office greeting:

  • Access the voicmail system as you normally do
  • Press 3 to access Phone Manager functions
  • Press 1 to access Personal Options
  • Press 3 to record a personal greeting
  • Press 3 to record you out-of-office greeting
  • Press 2 to start recording.  Press 2 again to stop recording
  • Press 5 to save the greeting. This will take you back to the Personal Options menu.


To set/activate your out-of-office greeting:

  • Navigate to the Personal Options menu if you are not already there.
  • Press 3 for Personal Greetings
  • Press 3 for out-of-office greetings
  • Press 5 to activate the out of office greeting. This will take you back to the Personal Options menu.
  • Press * four times to back out of the voicemail system.  When you hear the automated attendant say "Thank you for calling" you can hang up.

Your out-of-office greeting is now active.

6)  Q How do I cancel my out-of-office greeting?
A
When you access the voicemail system the automated attendant will inform you that your out-of-office greeting is active. To de-activate it press 4. To leave it active and access your messages press 5.
7)  Q How do I transfer a call?
A
To transfer a call press the transfer key then dial the extension to which you wish to transfer the call. You may stay on the line to announce the transferred call or hang up immediately.
8)  Q Can I do a three way call?
A
Yes. To do a 3-way call: connect with the first party then press the flash key. Dial the second party and press the flash key again.
9)  Q What's the difference between Hold and Park?
A
When you put a call on hold, you must pick it up at the same station. When you park a call you can pick it up from any station.
10)  Q How do I park a call?
A
To park a call press the park key then enter any four digits. To retrieve the call press the park key and press the 4 digits used when the call was parked.
11)  Q Can I bring in an answering machine from home?
A
No. Our Fujitsu 9600 phone system is a digital system. Home phone equipment is analog. If you plug analog equipment into a jack designed for digital equipment you will damage it.
12)  Q How do I forward my calls to another extension?
A

To forward all calls:

  • Lift the handset
  • Press the forward button
  • enter the extension you wish to forward calls to
  • When you hear the acknowledgement tone (sets of three tones) hang up.

To cancel call forwarding:

  • Lift the handset
  • Press the forward button
  • When you hear the acknowledgement tone hang up.
13)  Q Can I forward calls to an outside line or a cell phone?
A
Yes you can but we don't recommend it except for special situations. Don't forget to start the number with a 9 to access an outside line.